If they see your phone number on the listing and draft up a text message on their own, their message will go straight to your inbox. This message will only appear for folks who click the “Message” button on your Google listing, and send their message from there. You’ll want your message to achieve three things:įeel free to use this as a template: Hey, thanks for getting in touch! Someone from the team will read this and get back to you ASAP. Now you’ll want to fill in the field with the message your customers will get back when they send you a text from this button. To avoid disruption, make sure to have your toll-free number verified. If you’re a toll-free number user, know that carriers are imposing limits on toll-free number traffic (and that those limits will increase until you submit your verification form). If you’re using a local number, you’ll need to register it. □ SimpleTexting Tip: Your text-enabled number must be a 10-digit long code or a toll-free number. We can also set you up with a new text-enabled toll-free or registered local number. Next, you’ll want to input your text-enabled number where it prompts “Enter phone number.” If you haven’t already text-enabled your existing phone number, our team can assist you. The page owner can also grant you access through this same portal. If you do not see it, click on the Users tab and confirm your permissions level. If you’re the owner of the Google My Business (GMB) profile, on the left-hand panel of your app you should see a Messaging option. Scroll through your apps and click on the My Business app. Open Google in your browser and click on the 9-dot grid in the top right corner of the page. How to Add a Click-To-Text Button to Your Google My Business Listing 1. Now that your profile is live, we’ll show you how to enable the click-to-text feature. Just log back into your Google My Listing Profile and click “Info”. You can also edit your listing at any time to reflect your latest changes and updates. Feel free to include photos, reviews, answers to FAQ’s, the area you serve, your hours, and your attributes (such as kid-friendly spaces). Once you’ve verified your listing it’s time to fill it with as much information as you can. You can verify your listing several ways: Unless you are the owner, be sure you have permission to create the listing on behalf of the business. Fill out each prompt as completely as possible and be sure to double-check your submission! 3. Verify your business Google will provide a few prompts about your business such as the address, category, and contact information. If this option doesn’t appear to you, go to /business and select “Manage now” in the top-right corner to begin. If you already have a Gmail or business account, you’ll want to log in before we begin. You can create a free account for your business here. In order to set up your Google Business listing, you must have a free Google account. Not sure how? We’ll show you in a few easy steps.īut first, is your organization’s My Business Listing set up yet? If it is, feel free to skip ahead to the section “How to Add a Click-To-Text Button to Your Google My Business Listing.” If not, we’ll walk you through the set up! How to Set Up a Google My Business Account & Listing Give people who find you while browsing the internet from their mobile phone every opportunity to reach you when you add a click-to-text button to your Google Business listing. If your business’s Google listing doesn’t include a “Message” button, that means you could potentially miss out on leads from over half of your entire internet audience! Did you know that nearly 60% of search queries globally come from mobile devices?
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